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Hotel Duty Manager (フロント)の求人情報(LEGOLAND Japan株式会社)

この求人は、現在募集を終了しています。

LEGOLAND Japan株式会社

LEGOLAND(R) Japanは一年を通して遊ぶことのできる屋外型のテーマパークそしてLEGOLANDホテル、Sea Life。2歳から12歳までのお子様を持つご家族に、楽しさで溢れた1日を提供します

愛知県名古屋市港区金城ふ頭2-2-1

2018年春 ホテル開業予定 LEGOLAND Japan

情報更新日:2018/9/28


正社員Hotel Duty Manager (フロント)

LEGOLAND(R) Japan Hotelでデューティーマネージャーを募集いたします。2018年に新規開業を迎えるオープニングメンバーとなります!

Position Summary:

This position represents in the important area of relations with the guest.
-He/she is primarily responsible to take care of the hotel guest requirements and handle effectively their complaints and take action where service or equipment is not functioning.
-He/she is to report the incident to the department head concerned.
-He/she has a primary role, as a hotel host, of personally welcoming and being helpful to as many quests as possible and offering services, including guests deserving special attention.

Scope & Responsibility :

-As a policy, the Hotel management wishes to channel request and complaints of guests, as much as possible, through the Duty Manager. Therefore, he/she should at all times be available in the lobby area in order to handle requirements.
-To take directives from the FOM on hotel matters.
-To handle matters related with proper billing and investigate any guest complaints.
-To attend and take immediate action, and also to report to the Hotel Director whenever possible, in the case of emergencies such as death, accident, fire and bomb threat.
-To greet waiting guests during check-in and check-out and offer assistance to avoid any delays.
-To be thoroughly familiar with Hotel policies, procedures and practices concerning in particular reservation, room assignment, baggage handling, housekeeping methods, restaurant and room charges on guest bills, credit and security.
-To maintain a log and record an unusual incidents and check any important matters that need follow-up.
-To make periodic guest room and public area inspection so as to be thoroughly knowledgeable of their location and to check their standard of appearance and cleanliness.
-To make daily rounds through all operation departments. This is to increase visibility to guests and employees particularly at night.
-To report to Engineering Department of any faulty lights or any other faults immediately.
-To be involved in the Front Desk operations such as reservations, Operator, Front Office Cashier procedures, reservation forecast, room status and availability of rooms.
-To be well versed with the Hotel Property Management System, Opera.
-To coordinate with the Housekeeping in controlling the lost and found items.
-To be responsible for preparing accident report, check on complaint and VIP arrivals.
-To liaise with the Credit Controller on guest accounts exceeding set limits and any “suspicious room account”.
-To ensure that all key and folders for tours/groups are prepared and the assigned place for check in is ready before the arrival of the tours/groups.
-To make decision on guest credit with regards to account A/R billing. Ensure that guest have prior credit facility. All this is to be done within the Hotel’s credit policy.
-To ensure that all reports and room assignment done by the Night Front Office Assistant are correct.
-To ensure that the lobby and entrance are kept clean at all times and the main entrance is free of obstruction and traffic congestion.
-To direct Security Officer/Personnel whenever circumstances demand such action.
-Responsible for cash float and responsible for any shortfall or uncollected monies due to negligence.
-To attend meetings and conduct daily Front Office briefings.
-He/she should be well informed of local, city and country places of interest, shopping arcades, religious services, transportation, etc.
-To ensure blocking of rooms for in-coming VIP, FITs and groups.
-To do periodical checks in order to know the current occupancy and room availability.
-To spot check and ensure all check-in details entered in the computer.
-To check the occupied room rate standing charges and ensure that all correct rates are keyed in.
-To maintain a close working relationship with all Department Heads.
-To be thoroughly familiar with credit regulations. Assist the Front Office Manager regarding payment by guest whose bills are overdue.
-To follow up on all “due out” or expected departure guests and also Housekeeping discrepancy report.
-To provide proper maintenance of room keys and safety deposit box keys and ensure the safety of guests and their valuables.
-Must be thoroughly aware of the rooms forecast, room status, open and close dated and availability of the rooms.
-He/she must be well informed of the local, city and country places of interest, shopping arcades, religious services, transportation, etc.
-Additional function tasks for Night Manager:
-To check all staff during the night shift are doing proper work as per standing instructions of their immediate superior as well as to enforce any special instruction or special assignment given to the Night Front Office Assistant by respective Head of Department.
-To supervise operation of the hotel in general and represent management when decisions must be made during these hours.
-To enact night security of the overall hotel premise.
-To prepare in the printing of the Management report for the next day.
-To perform any other related duty as assigned by his/her direct superior, the management of the Hotel or company policy.

募集要項
雇用形態 正社員
仕事内容 Position Summary:

This position represents in the important area of relations with the guest.
-He/she is primarily responsible to take care of the hotel guest requirements and handle effectively their complaints and take action where service or equipment is not functioning.
-He/she is to report the incident to the department head concerned.
-He/she has a primary role, as a hotel host, of personally welcoming and being helpful to as many quests as possible and offering services, including guests deserving special attention.

Scope & Responsibility :

-As a policy, the Hotel management wishes to channel request and complaints of guests, as much as possible, through the Duty Manager. Therefore, he/she should at all times be available in the lobby area in order to handle requirements.
-To take directives from the FOM on hotel matters.
-To handle matters related with proper billing and investigate any guest complaints.
-To attend and take immediate action, and also to report to the Hotel Director whenever possible, in the case of emergencies such as death, accident, fire and bomb threat.
-To greet waiting guests during check-in and check-out and offer assistance to avoid any delays.
-To be thoroughly familiar with Hotel policies, procedures and practices concerning in particular reservation, room assignment, baggage handling, housekeeping methods, restaurant and room charges on guest bills, credit and security.
-To maintain a log and record an unusual incidents and check any important matters that need follow-up.
-To make periodic guest room and public area inspection so as to be thoroughly knowledgeable of their location and to check their standard of appearance and cleanliness.
-To make daily rounds through all operation departments. This is to increase visibility to guests and employees particularly at night.
-To report to Engineering Department of any faulty lights or any other faults immediately.
-To be involved in the Front Desk operations such as reservations, Operator, Front Office Cashier procedures, reservation forecast, room status and availability of rooms.
-To be well versed with the Hotel Property Management System, Opera.
-To coordinate with the Housekeeping in controlling the lost and found items.
-To be responsible for preparing accident report, check on complaint and VIP arrivals.
-To liaise with the Credit Controller on guest accounts exceeding set limits and any “suspicious room account”.
-To ensure that all key and folders for tours/groups are prepared and the assigned place for check in is ready before the arrival of the tours/groups.
-To make decision on guest credit with regards to account A/R billing. Ensure that guest have prior credit facility. All this is to be done within the Hotel’s credit policy.
-To ensure that all reports and room assignment done by the Night Front Office Assistant are correct.
-To ensure that the lobby and entrance are kept clean at all times and the main entrance is free of obstruction and traffic congestion.
-To direct Security Officer/Personnel whenever circumstances demand such action.
-Responsible for cash float and responsible for any shortfall or uncollected monies due to negligence.
-To attend meetings and conduct daily Front Office briefings.
-He/she should be well informed of local, city and country places of interest, shopping arcades, religious services, transportation, etc.
-To ensure blocking of rooms for in-coming VIP, FITs and groups.
-To do periodical checks in order to know the current occupancy and room availability.
-To spot check and ensure all check-in details entered in the computer.
-To check the occupied room rate standing charges and ensure that all correct rates are keyed in.
-To maintain a close working relationship with all Department Heads.
-To be thoroughly familiar with credit regulations. Assist the Front Office Manager regarding payment by guest whose bills are overdue.
-To follow up on all “due out” or expected departure guests and also Housekeeping discrepancy report.
-To provide proper maintenance of room keys and safety deposit box keys and ensure the safety of guests and their valuables.
-Must be thoroughly aware of the rooms forecast, room status, open and close dated and availability of the rooms.
-He/she must be well informed of the local, city and country places of interest, shopping arcades, religious services, transportation, etc.
-Additional function tasks for Night Manager:
-To check all staff during the night shift are doing proper work as per standing instructions of their immediate superior as well as to enforce any special instruction or special assignment given to the Night Front Office Assistant by respective Head of Department.
-To supervise operation of the hotel in general and represent management when decisions must be made during these hours.
-To enact night security of the overall hotel premise.
-To prepare in the printing of the Management report for the next day.
-To perform any other related duty as assigned by his/her direct superior, the management of the Hotel or company policy.
勤務地 LEGOLAND Japan Hotel にて勤務します


パーク予定地:
名古屋市港区金城ふ頭
アクセス あおなみ線「金城ふ頭」駅より徒歩8分
勤務時間 基本的に一カ月単位の変形労働時間制度を適用します。
週の実働時間は平均40時間です。
一日の実働は基本的に8時間で別途1時間の休憩があります。
応募資格 【応募資格】
■ホテルにおける実務経験5年以上(フロント、コンシェルジュ、ハウスキーピング等)
■Operaが使用できる方優遇
■ビジネス英語力を有する方(実践力重視)
■ホテルの時間帯責任者
■ホテル・ディレクター、フロントオフィス・マネージャーのサポート
■ゲストの要望に最大限応えるべく、柔軟な発想のもとに行動できる方
■関係部門と連携して業務を遂行できる方
■ホテル全体の専門知識と実務経験を有し、The Merlin Way(マーリン・ウェイ)に沿って方向性を示し、 部署全体の活性化と部下育成・目標達成に貢献できる方
給与 年間基本給与 5,000,000円〜6,000,000円
(職務経験・能力によって決定いたします)
試用期間 あり  3カ月間の試用期間があります。
採用祝い金 なし
待遇 * 通勤交通費 上限50,000円まで支給
* 社員には資格に応じて世界のMerlin Entertainments Groupアトラクションで使用できる入場回数券を支給

■The Merlin Way (会社のビジョン)を理解し、この考え方に基づいて楽しみながら働ける方
We Love What We Do (楽しみながら働きます)
We Care(気配りを忘れません)
We Are Innovative & Fast Moving(常に先駆者でありスピーディーに行動します)
We Do What We Say(有言実行します)
We Make Every £,$,? and ¥Count (利益やお金を大切にします)
We Take Ownership (責任を持って行動します)
We do it all FOR LOVE OF FUN (LOVE OF FUN のためにマーリン・ウェイを大切にします)
■チームワークを重視し、常に自分自身を成長させたいと思っている方
休日 年間休日120日(1カ月の休日9日〜11日)
その他、有休休暇、特別有給休暇(慶弔休暇等)
応募方法 下記応募フォームよりご応募下さい。
連絡先 LEGOLAND Japan株式会社
Human Resources採用担当
HR@LEGOLAND.jp
ホームページ https://www.legoland.jp/
企業メッセージ
LEGOLAND Japan(R) Hotel は2018年に開業予定!

LEGOLAND Japanは一年を通して遊ぶことのできる屋外型のテーマパークとして、2歳から12歳までのお子様を持つご家族に、楽しさで溢れた1日を提供します。

LEGO, the LEGO logo, the Brick and Knob configurations, the Minifigure and LEGOLAND are trademarks of the LEGO Group. ©2016 The LEGO Group.
LEGOLAND is a part of Merlin Entertainments plc.

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