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Hotel Front Office Supervisor(フロント)の求人情報(LEGOLAND Japan株式会社)

LEGOLAND Japan株式会社

LEGOLAND(R) Japanは一年を通して遊ぶことのできる屋外型のテーマパークそしてLEGOLANDホテル、Sea Life。2歳から12歳までのお子様を持つご家族に、楽しさで溢れた1日を提供します

愛知県名古屋市港区金城ふ頭2-2-1

2018年春 ホテル開業予定 LEGOLAND Japan

情報更新日:2017/10/17


正社員Hotel Front Office Supervisor(フロント)

この求人に応募 検討中フォルダに入れる

LEGOLAND(R) Japan Hotelでフロントオフィススーパーバイザーを募集いたします。2018年に新規開業を迎えるオープニングメンバーとなります!

Position Summary:

Under the direct supervision of the Assistant Front Office Manager, the Front Desk Supervisor is to oversees operations to provide efficient service to guests at the Front Desk and ensure implementation of policies and procedures in line with the standards of LEGOLAND Hotel Japan.

Scope & Responsibility:

Front Desk Operations
-Facilitates and ensures a sufficiently manned Front Desk counter at all times.
-Obtains briefing from Assistant Front Office Manager ? Front Office on problems and situations requiring further attention.
-Maintains an active presence at the Front Desk to directly supervise the Front Desk Attendants attending to the guests to maximize guests’ satisfaction
-Handles problems and seeks assistance of Assistant Front Office Manager ? Front Office when necessary.
-Ensures availability of Front Desk supplies at all times.
-Ensures strict key control procedures are adhered to.
-Double checks guest folios for completeness and accuracy.
-Confirms the number of “due out” guests and scheduled late departures.
-Coordinates with the Guest Relations whenever necessary.
-Ensures that entries in every registration are properly encoded in the
computer system.
-Ensures that all staffs is aware of guidelines governing complaints handling.
-Encourages staff to make decisions at customer contact, and ensures staff is aware of the responsibility and established authority limits at all times. Personally attends to all guest complaints immediately and initiates immediate resolution.
-To be knowledgeable in the operating procedures and application of the computer.
-Double checks group accounts daily for accuracy, and ensures that these are always up-to-date.
-Ensures group arrivals and billings are properly prepared and executed.
-Maintains an operations e logbook.
-Coordinates meal breaks.
-Maintains all equipment in good working order and helps instruct new employees on their use.
-Is conversant with Front Office (Reception/ Cashiering/ Concierge) procedures
-Briefs next shift leader on outstanding matters requiring further attention.
-Assumes other duties as assigned by the Assistant Front Office Manager.

Rooms Controller
-Oversees room allocations to ensure that guest requests are met while ensuring both guest satisfaction and optimum rooms’ revenue.
-Verifies and updates the following:
 ・Current room status
 ・Information endorsed between shifts
 ・Correspondence related to the current shift at the Front Desk
 ・Expected or VIP or Group arrivals
-The day’s events at the Hotel.
-Ensures that all reservations are checked, appropriate blockings are done and bookings or blockings are updated.
-Ensures that the correct room status is promptly provided when requested.
-Liaises and supports other operational departments.
-Takes immediate action upon any guest comments and to advise the Guest Relations Manager. -Front Office whenever required
-Plans for unexpected arrivals and disseminate information to relevant departments.
-Advises the Guest Relations Manager - Credit of any potential credit risks and other related guest problems.
-Settles pending bills by contacting concerned guest, Travel Agent or company.

Others Lost & Found
-Ensures that all staff is aware of Lost and Found procedures, at all times.
-Immediately reports and turns over lost and found items, at all times.
-Inform the Hotel Duty Manager and/ or Security Department if valuables are left in the open. Follow standard procedures in handling this and similar situations at all times.

Care of Equipment
-Oversees and ensures proper maintenance of equipment in the area of assignment.
-Oversees and ensures timely reporting of malfunction or maintenance deficiencies to appropriate area.

Others
-To extend fullest co-operation to working colleagues and to coordinate and work closely with the Guest Relations Manager, Front Desk and Guest Services.
-To maintain cleanliness of the Front Desk at all times.

募集要項
雇用形態 正社員
仕事内容 Position Summary:

Under the direct supervision of the Assistant Front Office Manager, the Front Desk Supervisor is to oversees operations to provide efficient service to guests at the Front Desk and ensure implementation of policies and procedures in line with the standards of LEGOLAND Hotel Japan.

Scope & Responsibility:

Front Desk Operations
-Facilitates and ensures a sufficiently manned Front Desk counter at all times.
-Obtains briefing from Assistant Front Office Manager ? Front Office on problems and situations requiring further attention.
-Maintains an active presence at the Front Desk to directly supervise the Front Desk Attendants attending to the guests to maximize guests’ satisfaction
-Handles problems and seeks assistance of Assistant Front Office Manager ? Front Office when necessary.
-Ensures availability of Front Desk supplies at all times.
-Ensures strict key control procedures are adhered to.
-Double checks guest folios for completeness and accuracy.
-Confirms the number of “due out” guests and scheduled late departures.
-Coordinates with the Guest Relations whenever necessary.
-Ensures that entries in every registration are properly encoded in the
computer system.
-Ensures that all staffs is aware of guidelines governing complaints handling.
-Encourages staff to make decisions at customer contact, and ensures staff is aware of the responsibility and established authority limits at all times. Personally attends to all guest complaints immediately and initiates immediate resolution.
-To be knowledgeable in the operating procedures and application of the computer.
-Double checks group accounts daily for accuracy, and ensures that these are always up-to-date.
-Ensures group arrivals and billings are properly prepared and executed.
-Maintains an operations e logbook.
-Coordinates meal breaks.
-Maintains all equipment in good working order and helps instruct new employees on their use.
-Is conversant with Front Office (Reception/ Cashiering/ Concierge) procedures
-Briefs next shift leader on outstanding matters requiring further attention.
-Assumes other duties as assigned by the Assistant Front Office Manager.

Rooms Controller
-Oversees room allocations to ensure that guest requests are met while ensuring both guest satisfaction and optimum rooms’ revenue.
-Verifies and updates the following:
 ・Current room status
 ・Information endorsed between shifts
 ・Correspondence related to the current shift at the Front Desk
 ・Expected or VIP or Group arrivals
-The day’s events at the Hotel.
-Ensures that all reservations are checked, appropriate blockings are done and bookings or blockings are updated.
-Ensures that the correct room status is promptly provided when requested.
-Liaises and supports other operational departments.
-Takes immediate action upon any guest comments and to advise the Guest Relations Manager. -Front Office whenever required
-Plans for unexpected arrivals and disseminate information to relevant departments.
-Advises the Guest Relations Manager - Credit of any potential credit risks and other related guest problems.
-Settles pending bills by contacting concerned guest, Travel Agent or company.

Others Lost & Found
-Ensures that all staff is aware of Lost and Found procedures, at all times.
-Immediately reports and turns over lost and found items, at all times.
-Inform the Hotel Duty Manager and/ or Security Department if valuables are left in the open. Follow standard procedures in handling this and similar situations at all times.

Care of Equipment
-Oversees and ensures proper maintenance of equipment in the area of assignment.
-Oversees and ensures timely reporting of malfunction or maintenance deficiencies to appropriate area.

Others
-To extend fullest co-operation to working colleagues and to coordinate and work closely with the Guest Relations Manager, Front Desk and Guest Services.
-To maintain cleanliness of the Front Desk at all times.
勤務地 LEGOLAND Japan Hotel にて勤務します


パーク予定地:
名古屋市港区金城ふ頭
アクセス あおなみ線「金城ふ頭」駅より徒歩8分
地図はこちら
勤務時間 基本的に一カ月単位の変形労働時間制度を適用します。
週の実働時間は平均40時間です。
一日の実働は基本的に8時間で別途1時間の休憩があります。
応募資格 必須資格:
* ホテルもしくはホスピタリティ業界での経験3年以上

学歴:
4年制大学卒
もしくは、それに準ずる専門的教育や経験

その他資格:
* ネイティブレベルの日本語、ビジネスレベルの英語(Read, Write, Speak)能力
* 多様性のある組織での勤務経験
給与 年間基本給与 3,200,000円〜4,000,000円
(職務経験・能力によって決定いたします)
試用期間 あり  3カ月間の試用期間があります。
採用祝い金 なし
待遇 * 通勤交通費 上限50,000円まで支給
* 社員には資格に応じて世界のMerlin Entertainments Groupアトラクションで使用できる入場回数券を支給
休日 年間休日120日(1カ月の休日9日〜11日)
その他、有休休暇、特別有給休暇(慶弔休暇等)
応募方法 下記応募フォームよりご応募下さい。
連絡先 LEGOLAND Japan株式会社
Human Resources採用担当
HR@LEGOLAND.jp
ホームページ https://www.legoland.jp/
企業メッセージ
LEGOLAND Japan(R) Hotel は2018年に開業予定!

LEGOLAND Japanは一年を通して遊ぶことのできる屋外型のテーマパークとして、2歳から12歳までのお子様を持つご家族に、楽しさで溢れた1日を提供します。

LEGO, the LEGO logo, the Brick and Knob configurations, the Minifigure and LEGOLAND are trademarks of the LEGO Group. ©2016 The LEGO Group.
LEGOLAND is a part of Merlin Entertainments plc.

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