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Hotel Guest Relations Supervisor(ゲストリレーションズ)の求人情報(LEGOLAND Japan株式会社)

この求人は、現在募集を終了しています。

LEGOLAND Japan株式会社

LEGOLAND(R) Japanは一年を通して遊ぶことのできる屋外型のテーマパークそしてLEGOLANDホテル、Sea Life。2歳から12歳までのお子様を持つご家族に、楽しさで溢れた1日を提供します

愛知県名古屋市港区金城ふ頭2-2-1

2018年春 ホテル開業予定 LEGOLAND Japan

情報更新日:2018/9/28


正社員Hotel Guest Relations Supervisor(ゲストリレーションズ)

LEGOLAND(R) Japan Hotelでゲストリレーションズスーパーバイザーを募集いたします。2018年に新規開業を迎えるオープニングメンバーとなります!

Position Summary:

Oversee the Concierge Desk, Guest Services, Bell Services and transportation and pool. To co-ordinate and supervise in the activities of the department engaged in duties such as transfer of baggage of incoming guests, paging, running errands, handling of signage of daily functions, guest request, VIP and etc.

Scope & Responsibility:

-To ensure the cleanliness of his working areas, guest elevators, hotel entrance and the lobby is well maintained (windows, floor and sofa seats, etc.).
-To ensure that all staff in his charge is properly uniformed, well groomed at all times.
-To conduct and attend departmental meeting and training program.
-Manage the overall flow of the hotel lobby.
-Responsible for the overall managing of the play area and pool.
-To control and maintain proper use of luggage room ensures that it is always clean, secured at all times. See to it that proper procedures are followed in receiving, storing and handling of guest baggage.
-To check and ensure that all work schedules prepared by the supervisor are accurate and that each shift is adequately staff to facilitate the smooth operations of the department.
-To train staff on a regular basis to ensure that all services rendered by the staff to guests are of the highest standards at all times.
-To assist guests with booking of restaurants, theatre seats, airline reservation/confirmation, transportation, etc.
-To be familiar with local and foreign government rulings and requirements with regards to immigration, customs, visas, etc.
-To be fully conversant with Nagoya/Aichi places of interest, commercial centres, hotels, restaurants and other activities for tour purposes.
-To maintain a close working relationship with every department of the hotel to ensure quick and efficient service is provided for the guests.
-To report to superior concerning the performance of this section, suggests possible ways and means of improving service.
-To ensure all messages, mail, parcels and other items for guests are correctly and promptly delivered to the rooms.
-To ensure all baggage’s held for storage are recorded and claim tickets baggage tags are issued to guests correctly. Be responsible for the baggage’s kept in the baggage room.
-To ensure that all times the loading and unloading or luggage is placed properly at the side entrance with no obstruction to guests arriving at the hotel through the main entrance. To direct traffic and keep the main entrance clear from unauthorized parking.
-To ensure that the trolleys are accounted for on every shift and those they are stacked in a neat orderly manner.
-To ensure that daily event board are put up correctly accordingly to event order.
-To continue performing the duties of the guest services during busy period and meal hours.
-To orientate and train new staff into the hotel organization and acquaint them with hotel policies.
-To perform duties common to guest services and other duties as may be assigned by the Front Office Manager or the management.

Others-Lost & Found
-Ensures that all staff are aware of Lost and Found procedures, at all times.
-Immediately reports and turns over lost and found items, at all times.
-Inform the Guest Service Manager and/ or Security Department if valuables are left in the open. Follow standard procedures in handling this and similar situations at all times.

Care of Equipment
-Oversees and ensures proper maintenance of equipment in the area of assignment.
-Oversees and ensures timely reporting of malfunction or maintenance deficiencies to appropriate area.

Others
-To extend fullest co-operation to working colleagues and to coordinate and work closely with the Guest Relations Manager, Concierge, Front Desk and Bell Service
-To maintain cleanliness of the Front Desk at all times.

募集要項
雇用形態 正社員
仕事内容 Position Summary:

Oversee the Concierge Desk, Guest Services, Bell Services and transportation and pool. To co-ordinate and supervise in the activities of the department engaged in duties such as transfer of baggage of incoming guests, paging, running errands, handling of signage of daily functions, guest request, VIP and etc.

Scope & Responsibility:

-To ensure the cleanliness of his working areas, guest elevators, hotel entrance and the lobby is well maintained (windows, floor and sofa seats, etc.).
-To ensure that all staff in his charge is properly uniformed, well groomed at all times.
-To conduct and attend departmental meeting and training program.
-Manage the overall flow of the hotel lobby.
-Responsible for the overall managing of the play area and pool.
-To control and maintain proper use of luggage room ensures that it is always clean, secured at all times. See to it that proper procedures are followed in receiving, storing and handling of guest baggage.
-To check and ensure that all work schedules prepared by the supervisor are accurate and that each shift is adequately staff to facilitate the smooth operations of the department.
-To train staff on a regular basis to ensure that all services rendered by the staff to guests are of the highest standards at all times.
-To assist guests with booking of restaurants, theatre seats, airline reservation/confirmation, transportation, etc.
-To be familiar with local and foreign government rulings and requirements with regards to immigration, customs, visas, etc.
-To be fully conversant with Nagoya/Aichi places of interest, commercial centres, hotels, restaurants and other activities for tour purposes.
-To maintain a close working relationship with every department of the hotel to ensure quick and efficient service is provided for the guests.
-To report to superior concerning the performance of this section, suggests possible ways and means of improving service.
-To ensure all messages, mail, parcels and other items for guests are correctly and promptly delivered to the rooms.
-To ensure all baggage’s held for storage are recorded and claim tickets baggage tags are issued to guests correctly. Be responsible for the baggage’s kept in the baggage room.
-To ensure that all times the loading and unloading or luggage is placed properly at the side entrance with no obstruction to guests arriving at the hotel through the main entrance. To direct traffic and keep the main entrance clear from unauthorized parking.
-To ensure that the trolleys are accounted for on every shift and those they are stacked in a neat orderly manner.
-To ensure that daily event board are put up correctly accordingly to event order.
-To continue performing the duties of the guest services during busy period and meal hours.
-To orientate and train new staff into the hotel organization and acquaint them with hotel policies.
-To perform duties common to guest services and other duties as may be assigned by the Front Office Manager or the management.

Others-Lost & Found
-Ensures that all staff are aware of Lost and Found procedures, at all times.
-Immediately reports and turns over lost and found items, at all times.
-Inform the Guest Service Manager and/ or Security Department if valuables are left in the open. Follow standard procedures in handling this and similar situations at all times.

Care of Equipment
-Oversees and ensures proper maintenance of equipment in the area of assignment.
-Oversees and ensures timely reporting of malfunction or maintenance deficiencies to appropriate area.

Others
-To extend fullest co-operation to working colleagues and to coordinate and work closely with the Guest Relations Manager, Concierge, Front Desk and Bell Service
-To maintain cleanliness of the Front Desk at all times.
勤務地 LEGOLAND Japan Hotel にて勤務します


パーク予定地:
名古屋市港区金城ふ頭
アクセス あおなみ線「金城ふ頭」駅より徒歩8分
勤務時間 基本的に一カ月単位の変形労働時間制度を適用します。
週の実働時間は平均40時間です。
一日の実働は基本的に8時間で別途1時間の休憩があります。
応募資格 必須資格:
* ホテルもしくはホスピタリティ業界での経験3年以上

学歴:
4年制大学卒
もしくは、それに準ずる専門的教育や経験

その他資格:
* ネイティブレベルの日本語、ビジネスレベルの英語(Read, Write, Speak)能力
* 多様性のある組織での勤務経験
給与 年間基本給与 3,200,000円〜4,000,000円
(職務経験・能力によって決定いたします)
試用期間 あり  3カ月間の試用期間があります。
採用祝い金 なし
待遇 * 通勤交通費 上限50,000円まで支給
* 社員には資格に応じて世界のMerlin Entertainments Groupアトラクションで使用できる入場回数券を支給
休日 年間休日120日(1カ月の休日9日〜11日)
その他、有休休暇、特別有給休暇(慶弔休暇等)
応募方法 下記応募フォームよりご応募下さい。
連絡先 LEGOLAND Japan株式会社
Human Resources採用担当
HR@LEGOLAND.jp
ホームページ https://www.legoland.jp/
企業メッセージ
LEGOLAND Japan(R) Hotel は2018年に開業予定!

LEGOLAND Japanは一年を通して遊ぶことのできる屋外型のテーマパークとして、2歳から12歳までのお子様を持つご家族に、楽しさで溢れた1日を提供します。

LEGO, the LEGO logo, the Brick and Knob configurations, the Minifigure and LEGOLAND are trademarks of the LEGO Group. ©2016 The LEGO Group.
LEGOLAND is a part of Merlin Entertainments plc.

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