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Hotel Reservations Supervisor(予約管理)の求人情報(LEGOLAND Japan株式会社)

この求人は、現在募集を終了しています。

LEGOLAND Japan株式会社

LEGOLAND(R) Japanは一年を通して遊ぶことのできる屋外型のテーマパークそしてLEGOLANDホテル、Sea Life。2歳から12歳までのお子様を持つご家族に、楽しさで溢れた1日を提供します

愛知県名古屋市港区金城ふ頭2-2-1

2018年春 ホテル開業予定 LEGOLAND Japan

情報更新日:2018/2/28


正社員Hotel Reservations Supervisor(予約管理)

LEGOLAND(R) Japan Hotelでリザベーションズスーパーバイザーを募集いたします。2018年に新規開業を迎えるオープニングメンバーとなります!

Position Summary:

The role of Reservation Supervisor is to lead the team and support the Assistant Front Office Manager to ensure that the reply and respond to guest’s enquires either through phone calls and or electric mail pertaining to products & services, admission or accommodation and bookings/reservation are being conducted and performed by the team in the manner that meets Company’s policy and procedure and thereby to contributes to achieving the Company’s goal and objectives.

Scope & Responsibilities:

-Dealing and assisting the team with requests concerning the parks, hotel, attractions, promotions, programs, restaurants, shops, operations, location, hours, packages, pricing and all other matters.
-Maintains and enhances call center operations by monitoring systems and team performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analysis; managing system and process improvement and quality assurance programs; installing upgrades and training the team.
-Prepare call center performance reports by collecting, analyzing and summarizing data and trends.
-Accomplishes organization goals by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishment.
-Serving as a Liaison between the Park Ops, guests, internal guests and other department and company information.
-Responsible for leadership of area including daily, weekly scheduling and overtime hours summary, coaching and motivating staffs, performing performance reviews, adhering to company polices such as an attendance, wardrobe and grooming standards.
-Maintain department standards through re-certification and audits.
-Develops processes, systems, procedures and method to meet visitor information requirements for the park.
-Designs and formulates operational plans and processes, procedures, training programs and staffing plans to support goals and objectives.
-Implements systems and staff training on providing information to individuals, groups, associates, clubs, and industry partners via phone, fax, email, website, mail and other media.
-Develop scripts and trains staff on reservation sales, computerized, reservation systems, customer service and providing high information via verbal and written response.
-Ensuring operational plan, processes and procedures are implemented and followed by the team all times.
-Review operational effectiveness and make recommendation or adjustments for continuous improvement.
-Work closely with other departments such as Admissions, Education, Guest Relations, Finance, Sales & Marketing & Hotel.
-Coordinate/perform all online booking with E-Commerce and Hotel team including guest’s issues with online booking, refund, change of date and other related operational issue.
-Keep equipment operational by adhering to procedures and report for any malfunctions.
-Constantly update job knowledge by participating in trainings.
-Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
-Develop ideas for process improvement.
-Promotes and demonstrated Merlin’s & Lego’s culture and core values through words and actions.
-Other duties as assigned.

募集要項
雇用形態 正社員
仕事内容 Position Summary:

The role of Reservation Supervisor is to lead the team and support the Assistant Front Office Manager to ensure that the reply and respond to guest’s enquires either through phone calls and or electric mail pertaining to products & services, admission or accommodation and bookings/reservation are being conducted and performed by the team in the manner that meets Company’s policy and procedure and thereby to contributes to achieving the Company’s goal and objectives.

Scope & Responsibilities:

-Dealing and assisting the team with requests concerning the parks, hotel, attractions, promotions, programs, restaurants, shops, operations, location, hours, packages, pricing and all other matters.
-Maintains and enhances call center operations by monitoring systems and team performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analysis; managing system and process improvement and quality assurance programs; installing upgrades and training the team.
-Prepare call center performance reports by collecting, analyzing and summarizing data and trends.
-Accomplishes organization goals by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishment.
-Serving as a Liaison between the Park Ops, guests, internal guests and other department and company information.
-Responsible for leadership of area including daily, weekly scheduling and overtime hours summary, coaching and motivating staffs, performing performance reviews, adhering to company polices such as an attendance, wardrobe and grooming standards.
-Maintain department standards through re-certification and audits.
-Develops processes, systems, procedures and method to meet visitor information requirements for the park.
-Designs and formulates operational plans and processes, procedures, training programs and staffing plans to support goals and objectives.
-Implements systems and staff training on providing information to individuals, groups, associates, clubs, and industry partners via phone, fax, email, website, mail and other media.
-Develop scripts and trains staff on reservation sales, computerized, reservation systems, customer service and providing high information via verbal and written response.
-Ensuring operational plan, processes and procedures are implemented and followed by the team all times.
-Review operational effectiveness and make recommendation or adjustments for continuous improvement.
-Work closely with other departments such as Admissions, Education, Guest Relations, Finance, Sales & Marketing & Hotel.
-Coordinate/perform all online booking with E-Commerce and Hotel team including guest’s issues with online booking, refund, change of date and other related operational issue.
-Keep equipment operational by adhering to procedures and report for any malfunctions.
-Constantly update job knowledge by participating in trainings.
-Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
-Develop ideas for process improvement.
-Promotes and demonstrated Merlin’s & Lego’s culture and core values through words and actions.
-Other duties as assigned.
勤務地 LEGOLAND Japan Hotel にて勤務します


パーク予定地:
名古屋市港区金城ふ頭
アクセス あおなみ線「金城ふ頭」駅より徒歩8分
勤務時間 基本的に一カ月単位の変形労働時間制度を適用します。
週の実働時間は平均40時間です。
一日の実働は基本的に8時間で別途1時間の休憩があります。
応募資格 必須資格:
* ホテルもしくはホスピタリティ業界での経験3年以上

学歴:
4年制大学卒
もしくは、それに準ずる専門的教育や経験

その他資格:
* ネイティブレベルの日本語、ビジネスレベルの英語(Read, Write, Speak)能力
* 多様性のある組織での勤務経験
給与 年間基本給与 3,200,000円〜4,000,000円
(職務経験・能力によって決定いたします)
試用期間 あり  3カ月間の試用期間があります。
採用祝い金 なし
待遇 * 通勤交通費 上限50,000円まで支給
* 社員には資格に応じて世界のMerlin Entertainments Groupアトラクションで使用できる入場回数券を支給
休日 年間休日120日(1カ月の休日9日〜11日)
その他、有休休暇、特別有給休暇(慶弔休暇等)
応募方法 下記応募フォームよりご応募下さい。
連絡先 LEGOLAND Japan株式会社
Human Resources採用担当
HR@LEGOLAND.jp
ホームページ https://www.legoland.jp/
企業メッセージ
LEGOLAND Japan(R) Hotel は2018年に開業予定!

LEGOLAND Japanは一年を通して遊ぶことのできる屋外型のテーマパークとして、2歳から12歳までのお子様を持つご家族に、楽しさで溢れた1日を提供します。

LEGO, the LEGO logo, the Brick and Knob configurations, the Minifigure and LEGOLAND are trademarks of the LEGO Group. ©2016 The LEGO Group.
LEGOLAND is a part of Merlin Entertainments plc.

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